Customer support

Liability insurance: In the event of an accident, we always make sure to have insurance that covers any damage that may occur. Of course, all our employees are also fully insured.

Satisfaction guarantee: We are so confident that our customers will be happy that we offer a guarantee for it. Within 24 hours of the job being done, the customer can report any faults, which we fix at no extra cost. Documentation in the form of photos is extremely helpful when assessing damage and guarantee cases.

Our moving services follow the general terms of BOHAG 2010.

Fill in the form to get a quote. We offer a fixed or hourly price, depending on what suits you and the move. Moving help qualifies for the RUT deduction (50% price reduction). Please note that the form is only a request and you don't commit to any purchase 😊.

Absolutely. Our price indication is calculated for a fully furnished home. If you have fewer furniture and belongings, you can specify exactly what needs to be moved and it becomes a so-called mini move. A mini move is quicker and therefore cheaper than the price estimate shown.

Absolutely, you can book carrying help only.

Please see the price list for packing.

When we pack for you, Pandy of course provides moving boxes as well as wrapping and other packing materials. You won't lift a finger.

Count on roughly one moving box per square metre. It may sound like a lot – but you'll use them. With too few boxes, the risk is higher that you overpack them and the contents get damaged.

Need moving boxes? No problem! Talk to our sales team when you book the move and we'll sort it out. We deliver the boxes straight to you and collect them about 14 days after the move. If you want to keep some of the boxes, you can of course buy them.

We're happy to help you with dismantling. If lamps need to be taken down, please specify the type of lamps. In some cases a certified electrician must be present.

Yes, we do. For special and heavy items, please specify this in the form when you book moving help.

Invoice, instalments and direct payment. Once the work is done, you receive an invoice and a specification of the work by email. Choose to pay by invoice, directly with Swish or in instalments.

Moves must be cancelled or rescheduled no later than 48 hours before the booked time for a full refund. To reschedule/cancel: call or email customer service

Yes we do!

With the RUT deduction you only pay 50% of the labour cost for household services. We handle the communication with the Swedish Tax Agency for you, so you only pay half of the actual price.

RUT stands for “Rengöring, Underhåll och Tvätt” (cleaning, maintenance and laundry) and covers our move-out cleaning, deep cleaning, moving help, carrying help and handyman services.

Read more about the RUT deduction

We make sure all your belongings are transported from your old address to your new one. Door to door, simply put. If you need storage between the addresses, we'll of course sort that out too.

We carry down, we carry up, we carry to the side. You don't need to help with anything. Unless you want to, of course, but as we like to say: “Move with Pandy - not with your back”.

Pandy of course handles your home with love and the greatest care. Should an accident happen, Pandy has the liability insurance needed. Please note, however, that under the moving industry's standard contract Bohag 2010, you as the customer are responsible for any damage that can be attributed to shortcomings in packing or dismantling that you carried out yourself.

If, on the other hand, we help you with packing and wrapping, the responsibility lies with us. This is standard practice in the moving industry, but we thought you'd like to know.

Borrowing moving boxes is included when you book packing with Pandy. We bring them when we pack and collect them from you about 14 days after the move.

Your furniture and belongings are safe with us. We're always careful with your possessions when we carry and transport them, using moving blankets and other protective materials. If you book packing with us, protective materials such as bubble wrap, stretch film and wrapping paper are also included.

Liability insurance: In the event of an accident, we always make sure to have insurance that covers any damage that may occur. Of course, all our employees are also fully insured.

Satisfaction guarantee: We are so confident that our customers will be happy that we offer a guarantee for it. Within 48 hours of the job being done, the customer can report any faults, which we fix at no extra cost. Documentation in the form of photos is extremely helpful when assessing damage and guarantee cases. Please note that only the person who ordered the move-out cleaning is entitled to the satisfaction guarantee, not those moving into the home. 48 hours after the move-out cleaning is completed, the job is automatically approved.

Move-out cleaning is only carried out in empty apartments. If the apartment isn't empty, we refer you to our deep cleaning service instead. This is so that we can guarantee the whole home is thoroughly cleaned without obstacles.

No. For move-out cleaning we bring all the equipment needed to make it sparkling clean. So we bring a vacuum cleaner, mop, mop bucket, cloths and all cleaning products.

Yes. Window cleaning is included when you book move-out cleaning.

Please see the list of what's included in move-out cleaning.

Yes, move-out cleaning qualifies for the RUT deduction!

Read more about the RUT deduction

As the person who ordered the move-out cleaning, you need to approve the result as soon as possible after the cleaning is done. If you're unhappy with any part of the cleaning, contact us immediately and we'll come out and fix it.

We ask you to be available on site, or to arrange for someone else to inspect the cleaning and approve the work. Complaints must be made within 48 hours of the completed work for us to fix any faults free of charge.

The payment options are presented in the last step of the booking flow. You can pay by card or invoice. Once the work is done, you receive an invoice and a specification of the work by email.

The invoice can also be paid with Swish.

You can cancel your move-out cleaning up to 48 hours before the scheduled time. To cancel, use the link in your order confirmation.
During office hours you can also call us to cancel.

For all cancellations, an automatic confirmation is sent to your email.

We reserve the right to decline the assignment when we arrive on site if the conditions don't match what was agreed or what we could reasonably expect.

The cleaning included in our services covers simple wiping. If more advanced measures are needed, we will offer a quote on site. Please note that it isn't always possible to fix this on the same occasion. If you're unsure what needs to be done, feel free to send photos and talk to us before the visit to avoid misunderstandings.

- Cleaning all windows
- Vacuuming & wet-wiping woodwork, skirting boards, doors, door frames, window sills, open surfaces, wardrobe doors and cupboard doors
- Wiping all cupboards and wardrobes, inside & out
- Vacuuming & mopping all floors
- Wiping all interior doors
- Wiping all sockets & switches
- Dusting all radiators

- Cleaning the stove & oven, inside and out
- Cleaning baking trays and racks
- Cleaning the hob, including the edges
- Cleaning the cooker hood, casing & filter
- Cleaning the spice rack
- Cleaning the fridge & freezer, inside and out
- Cleaning all cupboards, shelves & drawers, inside and out
- Cleaning tiles & splashback
- Cleaning the counter, sink & built-in chopping board
- Cleaning the microwave inside and out
- Cleaning the dishwasher inside and out

- Cleaning walls & ceiling
- Cleaning the inside and outside of the toilet
- Cleaning the top and underside of the washbasin
- Wiping & polishing pipes and mixer taps
- Cleaning the tap & basin
- Cleaning the outside and inside of the bathroom cabinet
- Cleaning the washing machine & tumble dryer (customer pulls out the washing machine beforehand)
- Cleaning the bathtub & shower
- Cleaning behind the bath panel (customer removes the panel beforehand)
- Cleaning the shower drain

- Cleaning the handrail, railing and banisters of the stairs
- Wiping the hat shelf
- Wiping the fuse box

We also offer several services that can be booked separately to meet your specific needs. Services such as rubbish removal are booked as an add-on to move-out cleaning.

Heavy-duty bathroom cleaning and sanitation are other services that can be ordered separately to ensure thorough, deep cleaning where it's needed most.

If you want us to clean behind heavy items, please make sure they have been pulled out before we arrive. This is important so that our cleaners can do their work as well as possible without risk of damage or obstacles.

Under no circumstances do we clean higher than 3 metres, so that we can guarantee the safety of our staff.

The cleaning included in our services covers simple wiping. If more advanced measures are needed, we will offer a quote on site. Please note that it isn't always possible to fix this on the same occasion. If you're unsure what needs to be done, feel free to send photos and talk to us before the visit to avoid misunderstandings.

If you have any questions or need more information, don't hesitate to get in touch. We're here to help you and want to make sure your experience with us is as smooth as possible.

We look forward to helping you with your move-out cleaning. To make sure it goes smoothly and efficiently, we ask you as a customer to note these important points.

Yes, we do. The storage units are transported both ways and loaded outside your home.

It depends entirely on how much needs to be stored. We charge per unit, which comes in different sizes. By filling in the form with what you need help with, we can get back to you with a quote.

Price examples (including VAT):
XL unit (250x191x195 cm) SEK 363/week
Standard unit (210x120x190 cm) SEK 272/week
Transport/per unit (both ways) SEK 725 (after RUT)

(Price per started week)

Yes, we do!

Yes. The base price includes insurance for goods worth up to SEK 10,000 per unit. You can also add extra insurance for your things when you order Pandy's storage. See the cost of insurance.

On top of that, Pandy of course makes sure your things are stored with the highest security, indoors in a heated, fenced property. The premises have camera surveillance and alarms around the clock as well as night patrols.

Items that are not allowed in storage are:

- Liquids
- Corrosives
- Flammables
- Explosives
- Toxic items
- Dangerous items
- Irreplaceable items
- Illegal items

(The list is not complete)

Get in touch with us if you have any questions about prohibited items.

Absolutely, we'll help you with packing if you like!

The storage itself doesn't qualify for the RUT deduction, but carrying help, packing and transport do.

Read more about the RUT deduction

There is no limit on how long you can store your things. The units are paid for per week.

Pandy of course handles your home with love and the greatest care. Should an accident happen, Pandy has the liability insurance needed. Please note, however, that under the moving industry's standard contract Bohag 2010, you as the customer are responsible for any damage that can be attributed to shortcomings in packing or dismantling that you carried out yourself.

If, on the other hand, we help you with packing and wrapping, the responsibility lies with us. This is standard practice in the moving industry, but we thought you'd like to know.

If the customer has access to the storage unit and/or has visited it during the storage period, Pandy's liability guarantee is also limited.

Fill in the form to get a quote. The total price is based on how long the job takes to complete. Please note that the form is only a request and you don't commit to any purchase ☺️.

Absolutely! If it's a whole home that needs moving, please see moving help.

Yes, we do. For special and heavy items, please specify this in the form when you book moving help.

Invoice, instalments and direct payment. Once the work is done, you receive an invoice and a specification of the work by email. Choose to pay by invoice, directly with Swish or in instalments.

Moves must be cancelled or rescheduled no later than 48 hours before the booked time for a full refund. To reschedule/cancel: call or email customer service

Liability insurance: In the event of an accident, we always make sure to have insurance that covers any damage that may occur. Of course, all our employees are also fully insured.

Our moving services follow the general terms of BOHAG 2010.

Yes, you can use the RUT deduction for carrying help in connection with your home and for transport between your homes. You can also use the RUT deduction for transport and carrying help when you have bought or are selling a second-hand piece of furniture.

The prices on our website are listed after the RUT deduction.

You can choose to pay by invoice, directly with Swish or in instalments. After the job is done, you'll receive an invoice to the email address you provided.

For invoice questions, please contact ekonomi@pandy.co

In addition to your message, please include your contact information and invoice number. ☺️

Our different services have different pricing. You get your price by completing the form for that service.

No, it's only a quote request, and our experts will get back to you as soon as possible.

None of our private services have a minimum contract period. You can cancel a service up to 48 hours before for a full refund.