Manage booking
Change a booked service
Do you need to cancel or change a scheduled booking? To make things easier, we ask you to:
- Give your name and email (the same details as the person who booked)
- Specify the service and date the request concerns, and whether you want a new date
- Describe the changes you would like to make
Please note that changes to your booking may affect the price of your existing quote. To cancel a service, let us know no later than 48 hours before the scheduled service for a full refund. For more information about complaints and guarantees, please see our terms.
More questions and answers about changing a booking ➞
Email support@pandy.coMore questions about managing bookings
How close to the date can I cancel?
You can cancel as close to the date as you like, but for a full refund you must let us know in writing or via our staffed phone line no later than 48 hours before the service is to be carried out.
Is it free to change the date?
Of course, no problem at all, provided it is at least 48 hours before the service.
Can I add things to my booking?
Absolutely! This may however affect the final price if more time is needed, or if a change of address or date affects the booking (for example a longer distance or weekend rates).
What lock-in period do you have?
There are no lock-in periods on our private services.