Complaints

For our services we offer a satisfaction guarantee within 48 hours of the job being carried out, during which we fix any problems at no extra cost. Please note that this does not apply beyond the instructions Pandy has been given, and it is not the same as a right of withdrawal. Outside this time limit, Pandy cannot guarantee that the result has not been affected by external factors.

We want to receive all reports and documentation of any damage within 7 days (168 hours of the service being carried out), as we cannot vouch for external factors beyond this time limit.

If belongings are damaged during a move where Pandy was hired to do the packing, Pandy is responsible for any damage. If the customer packs the goods themselves, Pandy cannot be sure they are packed correctly, and the same guarantees do not apply. We are always extremely careful when moving your belongings, but with overpacking and too little packing material we cannot guarantee fragile contents.

Always make sure to label boxes that are extra fragile, and only fill moving boxes to 75%.

Pandy's employees have clear instructions to report immediately if any damage occurs in your home. Damage handling is always covered by Pandy and Pandy's insurance and therefore never affects our employees.

Yes, all staff are always fully insured.